Javia FAQ

 

Below you'll find answers to our most frequently asked questions.

  • Q: What is  Javia VIPTMauto-delivery and how do I become a member?
  • A: Javia VIPTM auto-delivery is a program in which you choose your products, set your delivery frequency and your orders will ship automatically while you sit back and enjoy exclusive savings.  To become a VIPTM member, simply select a delivery frequency for any product purchase.

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  • Q: How do I use the My Favorites page?
  • A: The My Favorites page is an easy-to-use tool to keep track of your most frequently purchased products. When shopping for products you can add them to your My Favorites page under the Add to Cart button. Once your products are in your My Favorites page you can add those products to your cart for a one-time purchase or into a Javia VIPTM auto-delivery order for even more savings and convenience!

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My Orders
  • Q: How do I review orders and track my packages?
  • A:  The status of your order is easy to find. If you created an account, you may Sign In to access your Order History page at any time. To track a package, you can also use the link in your Order Confirmation email. If you still have questions about your order, please contact a Customer Service Representative at 877-48-Javia (877-485-2842) from 8:00am – 4:00pm EST Monday–Friday, Email us or Click to Chat. 

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  • Q: Can I cancel, change or add items to my order?
  • A: Customer Requested Cancellations

    After you have clicked "Submit", you cannot cancel or change your order. Our system is designed to process and ship orders immediately. Once you receive your order in the mail, simply return any unwanted items by following our Return Policy.
    An order or part of an order may be cancelled by Javia.com for various reasons. Possible reasons include:
    - Unavailable item(s)
    - Difficulty in processing your payment information
    - Inability to ship to address provided
    - Existence of a duplicate order
    If your order is cancelled, you will receive a notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service  Department at 877-48-Javia (877-485-2842) from 8:00am – 4:00pm EST Monday–Friday, Email us or Click to Chat for recommendations.  

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  • Q: What is Javia’s return policy?
  • A: At Javia, we aim to make everything Refreshingly Simple. Please review our Return Policy for a complete set of guidelines.

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  • Q: What if I received the wrong product?
  • A: If we shipped you the wrong item, please contact our Customer Service Department at 877-48-Javia (877-485-2842) from 8:00am – 4:00pm EST Monday–Friday. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
    Before you call, please have your order number available. If you do not know your order number, you can find it in your Order History or your Order Confirmation email. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

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  • Q: When will my order ship/be delivered?
  • A: Delivery time of purchased items depends on your location and designated shipping method.
    - Items are only shipped during regular business days, which are Monday-Friday,     excluding federal holidays within the United States. If you receive an e-mail notifying you that your items have been shipped during a weekend or federal holiday, the order may not actually be shipped until the following business day.
    - Make note of the availability of your items. This tells you when we expect to ship your item from our warehouse. Once your items have left our warehouse,the shipping method you select during Checkout will determine when your order will arrive. (For example, your items may take 1-2 business days to leave our warehouse and if you select "Overnight" shipping, it may actually take 2-3 business days for your order to arrive.)
    - We place an extremely high value on customer security and privacy. For related reasons, most items take a minimum of 1 to 2 days to leave our warehouse, before beginning the shipping process.

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My Account
  • Q: How do I create an account?
  • A: Opening a Javia account is easy. To register your information, simply Register or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your shipments, and receive e-mails about your order. Javia.com values your privacy. Please refer to our Privacy Policy for more information.

    Account Benefits
    Enjoy the advantages of your Javia account:
    - My Favorites. Save a list of your favorite items in your own personal My Favorites.
    - News & Exclusive Offers.Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
    - Order History. Receive important information regarding the status and tracking of your order up to the moment it arrives.
    - Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.

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  • Q: How can I change or add a shipping address, billing address or payment method?
  • A: Simply click on My Account and navigate to the Shipping Address, Billing Address or Payment Method area, and click to edit.

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  • Q: What do I do if I forgot my password?
  • A: If you’ve forgotten your password, click here to reset your password.

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Javia Products
  • Q: My office coffee brewer has broken, what can I do?
  • A: If a brewer that you purchased on Javia.com has a problem, first make note of the make/model of the brewer and the serial number
    – the serial number will determine if the brewer is still covered by the manufacturer warranty.  Then call our Customer Service Department at 877-48-Javia (877-485-2842) to report the issue
    - we may be able to help you right over the phone to get your brewer back in business, or we will help you to a satisfactory resolution.

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  • Q: What products are compatible with which coffee brewers?
  • A: Javia sells three types of brewing systems: Keurig (K-cups), Flavia and drip.  The product detail pages for each product will have a small icon informing you which system the product
    is compatible with.  If you have any questions, call us at 877-48-Javia (877-485-2842) 8:00am – 4:00pm EST Monday–Friday.

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  • Q: What is the difference between Single Cup and Drip brewers?
  • A: Single cup brewers (Keurig and Flavia) let each person individually brew their own coffee and there is less clean up than a drip brewer since there is no pot to clean.  Today single cup
    brewers have a wide assortment of coffees, teas and cocoas to choose
    from – each individually sealed for a fresh brew. 

    Drip brewers (Bunn and Curtis), alternatively, enable you to brew a larger pot of coffee at one time, but there may be left over coffee at the end of the day and you will need to clean up the pot.

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  • Q: How do I choose the right coffee brewer?
  • A: Browse our online product catalog for the brewer that is best for your needs.  Often, the first decision to make is whether to buy a single cup (Keurig or Flavia) or drip (Curtis or Bunn) brewer.

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  • Q:  How can I compare brewers?
  • A: Javia lets you compare brewers – simply click the Compare button on the brewers you’d like to compare and Javia will create a page with those brewers features laid out in an easy-to-read format for better decision making. 

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Shipping
Please view all of our shipping information.
 

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  Billing Information
  • Q: How can I obtain a copy of my receipt?
  • A: If you created an account, you can print an invoice from your Order History page outlining all of your previous orders and the products contained in those orders.  We also sent you an email once your order shipped.

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  • Q: What if I have a question about my charges?
  • A: Please Email us or call a Customer Service Specialist at 877-48-Javia (877-485-2842) 8:00am – 4:00pm EST Monday–Friday. 

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  • Q: What are my payment options?
  • A: We accept Visa, MasterCard, American Express and Discover.  If you’d like to discuss payment options or leasing equipment, please contact an ARAMARK representative.    

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  • Q:  When will my card be charged?
  • A: Credit Cards are not charged until order items are shipped. Debit and Bank Check Cards may be charged upon order placement. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria

More Support…
Please refer to the Contact Us page or contact a Customer Service Representative at 877-48-Javia (877-485-2842) from 8:00am – 4:00pm EST Monday–Friday, Email us or Click to Chat.        
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©2010 ARAMARK Refreshment Services, LLC. All rights reserved. JaviaTM and other content are marks and other intellectual property of ARAMARK Refreshment Services, LLC, ARAMARK Corporation or others. By using this site, you agree to the associated Privacy Policy and Terms & Conditions. ARAMARK Refreshment Services, LLC is authorized to sell Keurig® K-Cups® and Brewers only to Office and Food Service Locations in the US and Canada.